Frequently Asked Questions
Everything you need to know about shopping at World Fitness Australia
What are your shipping rates for heavy gym equipment?
Shipping costs are calculated at checkout based on the weight of the items and your delivery postcode. We offer competitive rates across Australia and provide free shipping on select smaller accessories and supplements.
Do you offer professional installation services?
Yes, we can arrange professional assembly and installation for large equipment like multi-gyms, treadmills, and functional trainers in most major metropolitan areas. Please contact our support team for a quote.
Can I visit a showroom to test the equipment before buying?
World Fitness Australia has a dedicated showroom where you can test our range of cardio machines, strength equipment, and accessories. Please check our 'Contact Us' page for current opening hours and location details.
What is your return policy for fitness equipment?
We offer a 14-day change of mind return policy, provided the item is in its original, unopened packaging. Please note that due to hygiene reasons, certain items like heart rate monitors and yoga mats cannot be returned once used.
Do you offer financing or 'Buy Now, Pay Later' options?
To help you build your dream home gym, we offer several flexible payment options including Afterpay, Zip Money, and LatitudePay, allowing you to pay in interest-free installments.
What warranty comes with your products?
All our products come with standard Australian Consumer Law guarantees. Additionally, many of our premium brands include extended manufacturer warranties on frames, motors, and parts for peace of mind.