Returns & Exchanges Policy

At World Fitness Australia, we want to ensure you are completely satisfied with your gym equipment and accessories. If your purchase isn't quite right, we offer a straightforward return process within 14 days of delivery for most items in original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Authorization number.

• 2.
  Pack with Care

  Ensure the equipment is disassembled and placed back into its original packaging with all manuals and hardware included.

• 3.
  Ship to Warehouse

  Affix the provided return label or arrange for freight collection for heavy items like power racks or treadmills.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, we will process your refund or store credit within 5-7 business days.